Privacy Policy

When you visit our site or contact us: the contact details you submit (name, email, phone number, business name), the contents of your messages, and standard technical logs such as IP address and browser type. Bookings made through our site are handled by Calendly.

When we operate services for a client business:

• Call recordings and transcripts. Calls answered by the AI receptionist are recorded and transcribed so the request can be understood, qualified, routed, and — where appropriate — booked as an appointment, and so the business has a record of the conversation.
• Lead contact information. Names, phone numbers, email addresses, message contents, and appointment details captured from calls, text messages, web chat, and landing-page forms.
• Ad performance data. Impressions, clicks, spend, and conversion metrics reported by Google and Meta for the campaigns we manage. This is aggregate campaign data, not a profile of individual people.

We use this data to deliver the services our clients hire us for:

• Answering and routing calls, responding to and qualifying leads, and booking appointments.
• Creating, running, and optimizing advertising campaigns, and reporting results to the client.
• Monitoring quality, billing, and complying with legal obligations.

We do not sell personal information. We do not use lead or caller data to advertise our own business, and our AI providers process data solely to provide their service to us — call and lead data is not used to train their models.

Calls handled by the AI receptionist are recorded and transcribed as part of the service. Where the law requires, callers are notified that the call is recorded or handled by an automated assistant.

We use a small set of established providers, each processing data only as needed to provide their service to us:

• Google Ads — Delivering and measuring advertising campaigns we manage for clients.
• Meta (Facebook / Instagram) — Delivering and measuring advertising campaigns we manage for clients.
• VAPI — The voice-AI infrastructure that answers and handles phone calls.
• Twilio — Phone numbers, call routing, and text messaging.
• Anthropic — AI language processing — call handling, transcript analysis, message drafting, and ad copy generation.
• Supabase — Databases and file storage for leads, transcripts, and campaign data.
• Resend — Transactional email, such as lead notifications and performance reports.
• Calendly — Scheduling calls booked through our website.
• Vercel & Railway — Hosting for our websites and backend services.

• Call recordings, transcripts, and lead data are kept for the duration of our relationship with the client and deleted within 90 days of the client ending service, or sooner on request.
• Website inquiries are kept as long as needed to respond and work together.
• Ad performance data is kept for reporting history.

Verified deletion requests are honored within 30 days.

You can request access to, correction of, or deletion of your personal information by emailing max@vesko.agency. If your data came from a call or message we handled on behalf of a client business, that business controls the record — we will forward your request to them and help fulfill it.

Data is encrypted in transit, access is limited to the people who need it to do their jobs, and we rely on established infrastructure providers with their own security programs.

Our services are for businesses and are not directed to children under 13. We do not knowingly collect information from children.

If this policy changes, we will post the new version here with an updated date.

Vesko
12607 West County House Road
Albion, NY 14411
max@vesko.agency