Terms of Service

Depending on your engagement, we provide:

• Advertising management: creating, running, and optimizing paid campaigns on Google and Meta, including ad copy, budget management within the caps you approve, and performance reporting.
• Landing pages: designing and hosting pages built to convert visitors from your campaigns into leads.
• AI phone reception and lead response: an AI receptionist that answers calls under your business name, qualifies leads, books appointments, and notifies you.
• Vesko dashboard: software access to your leads, calls, transcripts, campaigns and reporting. The Full Stack package adds the campaign tools: we set up your dashboard, your first campaigns, and your receptionist with you one on one and train you. After that you build and run your own campaigns in the dashboard; we answer questions by email during business hours but are not present for, and do not review, each campaign you launch. They run from Vesko’s advertising accounts, so we may pause, edit, or reject an ad or setting that risks a platform policy violation, an account suspension, or goes over your ad budget, and we will tell you when we do.

• Provide accurate business information and keep it current.
• Have the rights to any materials you give us (logos, photos, copy) and make sure your products and services can lawfully be advertised.
• Review and approve campaigns, budgets, and significant changes promptly.
• Obtain any consents required for contact lists you provide, and follow applicable telemarketing and messaging laws when contacting the leads we deliver.
• Pay invoices on time.

Our current prices are on the pricing page. The Order Form you sign with Vesko sets your fees, billing frequency, and setup charge, and it controls where it differs from that page. Vesko will not change your fees without 30 days’ written notice.

Advertising spend is separate. Money paid to Google or Meta for ad delivery is your cost, in addition to our fees. Campaigns run from Vesko’s advertising accounts. You prepay your monthly ad budget to Vesko, Vesko pays the platforms, and the spend is passed through to you at cost, with no markup, shown as its own line on your invoice with the platform reports. The monthly price of Ads only and Ads + Receptionist follows your monthly ad budget, as shown on the Pricing page and in Schedule A of your agreement; Full Stack is a flat monthly fee whatever your ad budget. Above $2,000 a month in ad spend, we add 15% of the spend over $2,000 to the next monthly invoice. This applies to every package with ads, Full Stack included. The Receptionist only plan is not affected by ad spend.

Term. Every package is month to month from your start date. There is no minimum term. For best performance we recommend running ads for at least three months, because Google and Meta spend the first weeks learning who responds and results usually build over the second and third months; that is a recommendation, not a commitment. Setup fees are one-time, are earned when setup work starts, and are not refunded on cancellation.

If payment fails or is overdue, we may pause services until the account is current. Fees already paid are non-refundable except where the law requires otherwise.

We manage campaigns within the daily and monthly budgets you approve and will not raise them without your approval. Note that ad platforms may vary daily delivery around a daily budget (for example, Google may spend up to twice the daily budget on a given day while staying within the monthly limit).

The AI receptionist and lead-response features are automated systems. They are good, but not perfect: they can occasionally mishear, misclassify, or misroute a request. You should review important communications and not rely on the service for emergencies or time-critical legal or medical matters.

Marketing outcomes depend on your market, offer, and the ad platforms themselves. We do not guarantee lead volume, cost per lead, or revenue outcomes.

You keep everything that is yours: your brand, your materials, your customer relationships. Deliverables we create specifically for you (ad copy, landing pages, creative) become yours once the related fees are paid. We keep ownership of our underlying systems, software, templates, and know-how.

Each of us will protect the other’s non-public business information and use it only as needed to perform under these terms.

Account alerts go out by email today. Text message alerts are coming; once they are switched on for your account, Vesko sends them to the mobile number you give us on your Order Form or in your dashboard settings. Messages cover new leads, missed calls, bookings, and escalations for your own account. Message frequency varies with your call volume. Message and data rates may apply. Reply STOP to opt out at any time; reply HELP for help or email max@vesko.agency. Carriers are not liable for delayed or undelivered messages. Our privacy policy is at vesko.agency/privacy.

Neither party is liable for indirect, incidental, special, or consequential damages, or lost profits. Our total liability arising out of the services is capped at the fees you paid us in the three months before the event giving rise to the claim. Advertising spend already passed through to the platforms is not refundable by Vesko and does not count toward this cap; only an unspent prepaid ad budget is refunded.

You will defend and hold us harmless from third-party claims arising out of your business, your products or services, or materials you provide to us. We will defend and hold you harmless from third-party claims arising out of our willful misconduct.

Either party may end a service with written notice (email counts), effective at the end of the current billing period. There is no minimum term; fees already invoiced for that period remain payable and are not prorated, and setup fees are not refunded. Each service cancels on its own: you can keep the receptionist and drop the ads, or the other way around. On termination we will stop campaigns, return or disconnect accounts and assets that belong to you, and, on request within 30 days, export your lead data.

These terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. Any dispute will be resolved in the state courts sitting in Orleans County, New York, or the United States District Court for the Western District of New York, and both parties consent to that venue.

We may update these terms from time to time; the current version lives at this page with its date above. Material changes for active engagements will be communicated directly.

Vesko
12607 West County House Road
Albion, NY 14411
max@vesko.agency